Orders & Shipping
Where do you ship?
We currently ship to all locations within Canada and the United States. You can also find HOLOS at various retail locations across Canada using our store locator, or purchase our products on Amazon.
When can I expect my order to arrive?
Orders usually arrive within 3 to 6 business days in Quebec and Ontario, and 5 to 8 business days for the rest of Canada. Please note that shipping to remote locations may take longer. Delays can also occur during busy periods like Black Friday...
How can I track my order?
You will receive an email with your tracking details within 48 business hours of your purchase. Your tracking link provides information on the estimated delivery time, the package's current location, and the delivery point (e.g., community...
I received a notice that my package has arrived but it’s not here yet. What should I do?
If your package is marked as delivered but hasn't arrived, please follow these steps:Check your tracking link (found in your shipping confirmation email) for specific delivery details. Often, packages are left in community mailboxes, unit...