Average response time: 24–48h (Monday to Friday)

HOLOS

If your package is marked as delivered but hasn&apos;t arrived, please follow these steps:<ol><li>Check your tracking link (found in your shipping confirmation email) for specific delivery details. Often, packages are left in community mailboxes, unit mailboxes, or at a side door.</li><li>Wait a bit longer. Sometimes carriers mark packages as delivered prematurely while they are still in transit.</li><li>If your package still hasn&apos;t appeared after 48 hours, contact us at contact@liveholos.com and we will help find a solution. You may also wish to file a claim directly with the carrier.</li></ol>

If your package is marked as delivered but hasn't arrived, please follow these steps:<ol><li>Check your tracking link (found in your shipping confirmation email) for specific delivery details. Often, packages are left in community mailboxes, unit mailboxes, or at a side door.</li><li>Wait a bit longer. Sometimes carriers mark packages as delivered prematurely while they are still in transit.</li><li>If your package still hasn't appeared after 48 hours, contact us at contact@liveholos.com and we will help find a solution. You may also wish to file a claim directly with the carrier.</li></ol>

I received a notice that my package has arrived but it’s not here yet. What should I do?

Orders & Shipping

What does HOLOS mean? Why this name?

Where can I buy your products?

How do I apply promo/discount codes?

How can I gift HOLOS products?

I would like to be an ambassador or I have a partnership opportunity. Who can I contact?

Where can I find the nutrition facts?

Will you develop keto or low-carb products in the future?

Are your products certified organic?

Are your products vegan?

Where do you source your proteins?

I have allergies, can I consume your product?

Are your products gluten-free?

Is HOLOS suitable for kids?

General

How can I access my customer portal to manage my subscription?

How can I change my flavours in my box of muesli?

How can I change my next order date, skip my next delivery, apply a discount or edit my delivery frequency?

How can I cancel my subscription?

Do I need a subscription to buy HOLOS?

How can I update my payment information on my subscription?

How to change my muesli box size?

Subscription

What’s the difference between overnight oats and overnight muesli?

How many servings are in one pack?

How do I prepare my HOLOS muesli?

What milk should I use? Can I use water?

How long should I soak my HOLOS muesli for?

How long can I store my HOLOS muesli once prepared?

How should I care for the HOLOS jar?

How should I store HOLOS muesli, and how long does it last?

Is your packaging recyclable?

Organic Overnight Muesli

Where do you ship?

When can I expect my order to arrive?

How can I track my order?

In which currency will I be charged?

What is your return policy?

What if there's a quality issue with my items?

Payments & Refunds

I received a notice that my package has arrived but it’s not here yet. What should I do?Updated 11 days ago