Subscription
How can I access my customer portal to manage my subscription?
Log in to your customer portal here. Make sure to use the same email address you used when subscribing.
How can I change my flavours in my box of muesli?
Log in to your customer portal. Find your active subscription and select “Edit flavours”. Update your flavour selection and click “Preview box”. Review your final selection, and click on "save edits".
How can I change my next order date, skip my next delivery, apply a discount or edit my delivery frequency?
Log in to your customer portal.Find your active subscription and click the appropriate option (e.g., “Skip”), just under your shipping information.Follow the on-screen instructions to confirm.
How can I cancel my subscription?
Log in to your customer portal.Find your active subscription and click "Cancel", just below your shipping information.Click "Continue" and follow the on-screen instructions.Make sure you reach the final step that says "Your subscription has been...
Do I need a subscription to buy HOLOS?
Subscription is not mandatory. You can select "Buy it once" as your frequency when adding products to your cart. However, subscribing gives you the best price and full flexibility (cancel anytime, risk-free). Learn more here.
How can I update my payment information on my subscription?
Log in to your customer portal.Find your active subscription.Click “Edit” next to “Billing”.Edit your current payment method or click "Add new payment method"Click “Save” to confirm
How to change my muesli box size?
Log in to your customer portal.Find your active subscription and select “Edit flavours”.Select a new box size at the top of the window.Update your flavour selection and click “Preview box”.Review your final selection, and click on "save edits".