In which currency will I be charged?

We want you to be happy with your purchase! If you’re not happy for any reason and wish to return your items, please follow these guidelines:Reach out to us at contact@liveholos.com to initiate your return request before shipping the items...

We want you to be happy with your purchase! If you&#x2019;re not happy for any reason and wish to return your items, please follow these guidelines:<ol><li>Reach out to us at contact@liveholos.com to initiate your return request before shipping the items back.</li><li>Please note that we can only provide refunds for orders made within 30 days from the delivery date.</li><li>Clearance items and HOLOS jars are considered final sale and are non-returnable.</li><li>To be eligible for a refund, all returned items must be unused and in their original condition.</li><li>Kindly bear in mind that you will be responsible for the shipping costs associated with returning the items.</li></ol>For more detailed information on our return policy, please visit <a href="https://www.liveholos.com/policies/refund-policy">this link</a>.

What is your return policy?

If something isn’t right with your order, contact us at contact@liveholos.com and we’ll help make it right.

If something isn&#x2019;t right with your order, contact us at contact@liveholos.com and we&#x2019;ll help make it right.

What if there's a quality issue with my items?

Average response time: 24–48h (Monday to Friday)

HOLOS

Payments & Refunds

What does HOLOS mean? Why this name?

Where can I buy your products?

How do I apply promo/discount codes?

How can I gift HOLOS products?

I would like to be an ambassador or I have a partnership opportunity. Who can I contact?

Where can I find the nutrition facts?

Will you develop keto or low-carb products in the future?

Are your products certified organic?

Are your products vegan?

Where do you source your proteins?

I have allergies, can I consume your product?

Are your products gluten-free?

Is HOLOS suitable for kids?

General

How can I access my customer portal to manage my subscription?

How can I change my flavours in my box of muesli?

How can I change my next order date, skip my next delivery, apply a discount or edit my delivery frequency?

How can I cancel my subscription?

Do I need a subscription to buy HOLOS?

How can I update my payment information on my subscription?

How to change my muesli box size?

Subscription

What’s the difference between overnight oats and overnight muesli?

How many servings are in one pack?

How do I prepare my HOLOS muesli?

What milk should I use? Can I use water?

How long should I soak my HOLOS muesli for?

How long can I store my HOLOS muesli once prepared?

How should I care for the HOLOS jar?

How should I store HOLOS muesli, and how long does it last?

Is your packaging recyclable?

Organic Overnight Muesli

Where do you ship?

When can I expect my order to arrive?

How can I track my order?

I received a notice that my package has arrived but it’s not here yet. What should I do?

Orders & Shipping